Guild Wars Wiki talk:Feedback organization/Archive 4

Feedback rules - suggested edit

The current text is

Please do not file multiple tickets. Multiple tickets on the same issue must be merged into a single ticket. That process takes time, meaning everyone hears back less quickly, including you!

• Comment: underlines look like links to me; bold face provides plenty of emphasis.
• Comment: based on my experience, emphasizing the delay is more likely to get readers to change behavior (only a few will care about the reasons for the delay... and those are less likely to spam multiple entries).
• Comment: people will want to do something to speed up the process (or get an answer they like better); let's make sure they have something appropriate to do

Illustrative alternative (feel free to amend or ignore as you see fit):

Please do not file multiple tickets for a single issue; this delays a prompt response. If you have additional information, please update your existing ticket instead. (It takes far longer to investigate additional tickets than to review changes to an existing request.).

  — Tennessee Ernie Ford (TEF) 03:10, 29 August 2009 (UTC)

I will ask Gaile as that is what she requested I add. -- Wyn talk 03:47, 29 August 2009 (UTC)

How about this? "Please do not file multiple tickets for a single issue because doing so can delay the prompt handling of the matter you've written about. If you wish to provide additional or revised information, simply update the existing ticket." Whatcha think? -- Gaile 00:47, 1 September 2009 (UTC)

Better still! Thanks for taking time to review.   — Tennessee Ernie Ford (TEF) 08:48, 1 September 2009 (UTC)

Going live

I have it from Emily that this is going to happen on Wednesday. There will be a slight downtime of the wiki when the actual changes go live, and I'm expecting periodic downtime because of how the wiki reacts to page protection. I would like to propose that once it's live, and ready for people to start using, a site notice is put up letting the masses know. I would also like to do a special notice on all the ArenaNet skill feedback pages and suggestion pages that are going to be obsolete pointing them to the proper places to go now. -- Wyn talk 08:19, 1 September 2009 (UTC)

Should this be added to Mediawiki:Sitenotice, or is the exact downtime still unsure?

And it's great that this is finally going live :) - J.P.Talk 09:19, 1 September 2009 (UTC)

I don't want the site notice until it's live, the potential downtime is going to be but a blip (not hours) and may not even be noticed as anything out of the ordinary, and no, I don't know exactly when, just that Emily said "Wednesday". -- Wyn talk 09:53, 1 September 2009 (UTC)

I think we could actually delete the Arena Net namespace. The suggestions and skill feedback sections there could be removed, the bugs are being moved here, and the Developer Updates could be moved somewhere else. I also think now would be a good time to remove Sysop status from me and Satanael, I don't think there's anything more we could do until the system is implemented. Erasculio 10:13, 1 September 2009 (UTC)

"and I'm expecting periodic downtime because of how the wiki reacts to page protection" - The way the namespace was locked is not related to the normal protection process so with unlocking the namespace no downtime, except the one to make the changes, should appear. poke | talk 10:17, 1 September 2009 (UTC)

No. not everything there is being replaced. I'm against deleting it, but we do have to find a way to archive the stuff that is being replaced.

@poke, I'm not talking about that protection, I'm talking about protecting the existing staff talk pages etc. that has to be done when this goes live. -- Wyn talk 10:18, 1 September 2009 (UTC)

Looking at the Arena Net namespace, the only thing we're going to keep is the News section, which has:

• Game updates
• Developer updates
• Website news
• Login screen announcements
• In-game talk
• The Scribe

I don't think those few sections (of which not all are used often, The Scribe is dead and in-game talk is rarely updated) are worth an entire namespace. Those topics could be moved back to the main namespace, given how that's where they were before the Arena Net namespace was created. Erasculio 10:25, 1 September 2009 (UTC)

I'm still against any mass deletion. It was agreed early on that this stuff would just be archived. The link in the nav box is being replaced with a link to the feeback space. There is no reason to delete it all as those pages are linked throughout the wiki and would just create a serious mess on special:wantedpages than it already is. Plus all the current bug pages have to be left (locked) while the QA team finish dealing with outstanding issues. -- Wyn talk 10:30, 1 September 2009 (UTC)

I meant deleting the namespace and its functionality, such as the link leading there from the navigation table to the left, but keeping the content archived. Erasculio 10:35, 1 September 2009 (UTC)

Well, the plan has always been to replace the link with one to feedback :D and the Anet portal will be dismantled as stuff get's tidied up. -- Wyn talk 10:37, 1 September 2009 (UTC)

Oh, ok then. Erasculio 10:59, 1 September 2009 (UTC)

In all honesty, deleting the arenanet namespace doesn't effect us going live with the feedback space, so if Erasculio wants to continue discussing that, I think it should happen at the arenanet portal talkpage, and it should happen after we go live here.

In any case, unfortunately I'll be on a fishing trip all day tomorrow, so I won't be able to help with the to do list until tomorrow evening or night, EST. If there is anything left to do at that point, I will be happy to help then. (Satanael 14:47, 1 September 2009 (UTC))

I think I have it pretty much prepped. Sorting out Izzy's stuff was the last part of that project. -- Wyn talk 16:43, 1 September 2009 (UTC)

/drums - J.P.Talk 19:00, 2 September 2009 (UTC)

Is it live?

I'm able to edit pages if I want to, it's Wednesday, and Firefox was lagging like hell earlier. So... is it alive? Don't want to jump the gun here. —Jette 19:11, 2 September 2009 (UTC)

Yes -- Wyn talk 19:12, 2 September 2009 (UTC)

Some aesthetic suggestions

This page is ugly, IMO, thanks to how each table has a different width. Couldn't we set a fixed width to all tables within a page (likely, 100%)? Also, the "User" entry on the tables link to the user's page on the Feedback portal, but the "talk" entry by the side of the username links to outside the Feedback space. Wouldn't it be better to have the "talk" entry linking to the talkpage of the Feedback:User/Username page? Erasculio 20:35, 4 September 2009 (UTC)

I agree, the variable width looks bad, fixed that. It was set to 100% at the beginning, but it looked a boring with our test data back then because the cells were way too big for so less content.

Having the talk link to the user's talk page might sound weird, but I think it is way better than linking to the feedback space's talk page. If people want to comment on individual suggestions, they should do so on the individual suggestion's talk page. If people have something to say about the editor himself, the talk page is more appropriate given that the notice works then and that most users have already archive systems and such running. poke | talk 20:39, 4 September 2009 (UTC)

Actually, I got the idea after seeing your new request for technical features; I guess that, if people wanted to, we could add that to the Feedback:User/Username page too. My concern is how an user may use the talk link to talk about a group of suggestions, and end making suggestions in the userspace, outside the "safe" limits of the Feedback space. If you people don't think that's going to happen or to be an issue, ok then, it's just a minor thing. Thanks for changing the table width. Erasculio 20:50, 4 September 2009 (UTC)

Sorry to disappoint you, but the extension will be restricted to the devs only. Given how the extension is made I want to keep the user list very low to not affect the loading process of other users. Apart from that the extension quite destroys the message for the normal user talk page, sot that is really not an option for other users.

Also there is absolutely no problem if people decide to add suggestions outside of the feedback namespace. They just won't be read and those suggestions won't make it into the suggestion they are talking about. However there is nothing that disallows them from posting feedback-like content outside of the feedback namespace. poke | talk 21:07, 4 September 2009 (UTC)

"those suggestions won't make it into the suggestion they are talking about": that's what worries me. Say someone makes ten suggestions about Necromancer skills, and an user mentions "you should add 10% health sacrifice to those skills" on that someone's talk pages, and then the ten suggestions are actually edited by their author, implementing that idea. That would be forbidden, but I'm not sure that's clear to everyone. It's something very unlikely to happen, true. Erasculio 21:12, 4 September 2009 (UTC)

Well, if they read that on their talk page, or on any other page in the wiki or whereever else; everything is illegal and by the terms of agreement, the contribution needs to be "original". If people don't understand that from the beginning we won't be able to change it :( poke | talk 21:16, 4 September 2009 (UTC)

CHT community localization

Hi guys! The feedback space is doing really well, so we'd like to add another piece to it. I just wanted to give you guys a heads up about the project, and work with you to figure out the best place to put it :)

The localization team would like a place on the feedback namespace to house their upcoming Chinese Traditional community localization project. Since we no longer localize content into CHT, updated skills and descriptions are currently displayed to CHT players in English. To make the experience better for folks who currently play in Chinese, we'd like to provide a way for community members to translate the English that they see in-game into CHT. Similar in format to the current localization bug report pages, this page would allow users who are able to post Chinese translations for skill names and descriptions that are currently displayed in English. Our team will then review these submissions and add approved translations to the game. That way, all users who play in Chinese will be able to see skill information in the proper language.

We already have the format for the page built and ready to post. We'd just like to know where you guys would like us to put it. I'm guessing that it should either be a separate link under the "Help and other feedback" section, or possibly a new section (which could house all localization related items). Right now we only plan to do this with Chinese Traditional, so we don't foresee needing sections for other languages. We'll see how it goes :)

Anyways, does this sound OK to you guys, or would you like the link placed in a different spot? -- Emily Diehl (talk) 00:25, 17 September 2009 (UTC)

I think having it separate from other localization issues would be best, since it is a separate project from bug reporting. And yes, I think under Help and Other feedback would be fine. Once it goes up, it should also be added to GWW:PROJECTS and GWW:RFC to help attract community participation. -- Wyn talk 00:41, 17 September 2009 (UTC)

Yeah, that sounds fine.. For a page name, I can't think of something good right now, so just choose anything you like ^^ poke | talk 07:28, 17 September 2009 (UTC)

How about Feedback:CHT localization project? (Satanael 14:29, 17 September 2009 (UTC))

Oh, also, one other thing. I just wanted to give you, Emily, a little FYI by showing you this article. I don't think our community would be as douchebaggy about it as the LinkedIn community, but it might not be a bad idea to make sure you couch the request in the right terms so as not to "offend" any of the translators out there. (Satanael 14:40, 17 September 2009 (UTC))

That's a bit different situation since those are professional translators on a commercial, business oriented networking site as opposed to a wiki community that is all about the whole "volunteer for the love of the game". -- Wyn talk 14:59, 17 September 2009 (UTC)

I agree, but people are crazy, so it's worth knowing about, I think. (Satanael | talk) 15:21, 17 September 2009 (UTC)

Thank you guys for your help, I really appreciate it! We are thinking about calling it "CHT Community Localization", what do you think? The template is ready, we can publish it as soon as you guys have approved this project. And yes, I agree, hopefully people are not going to give us trouble about this. Since we will always keep an official translation, the community project is only there to let players feel like they are a part of the game creation process. --Jason Yu 19:22, 17 September 2009 (UTC)

lower case please, "CHT community localization", or could we just use "Chinese community localization", that looks a bit better as a title. poke | talk 19:53, 17 September 2009 (UTC)

OK, if there is no more issues, I am going ahead and creating this page. --Jason Yu 23:03, 22 September 2009 (UTC)

You're like God with all your Creation and Being Nice. (Satanael | talk) 23:20, 22 September 2009 (UTC)