Feedback talk:Regina Buenaobra/Archive Wiki Topics/Oct 2009

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Realistic expectations on the Feedback potal?

What can we, as players, expect from the Feedback portal?

The old way didn't really work, a lot of things were posted but never seems to have reached any Anet employees, but rather just drowned in player comments or dusted away in some archive.

The new feedback portal came up a month ago, and in some sections there hasn't been any Anet activity whatsoever, so I can't help asking myself if anything has changed. So I thought I'd just ask the question -- What kind of response and within what kind of timeframe can we realistically expect to get you guys to look over and most important comment on our bug reports?
- Kherec 15:25, 30 September 2009 (UTC)

reggie is ingame atm:XX - Wuhy 19:14, 30 September 2009 (UTC)

Regina plays GW!? o.o Karate Jesus 21:02, 30 September 2009 (UTC)

When people kick up enough of a stink, yes. Well, no, I can't back that up. ~~000.00.00.00~~ 21:59, 30 September 2009 (UTC)

Members of our QA team look and and reply to bug reports when they are able to. As stated in the Feedback FAQ, ArenaNet staff members won't be able to read or comment on every suggestion. We don't require our staff members to read the feedback section, nor do require staff to reply to feedback posted by players. If staff choose to participate in the wiki, they do so on their own free time and at their own discretion. --Regina Buenaobra 22:49, 30 September 2009 (UTC)

GG ...and LoL @ the initial enthusiasm we were told to expect. Does this mean more people will finally come around to reality now? --ilr 01:01, 1 October 2009 (UTC)

Who's reality are you talking about? Linsey reads a lot of the suggestions, and has commented on one of them, but is also up to her ears in actually working on the game, I mean, there are some fairly big changes coming, and the holidays, and all of it takes time. Losing a week of work time to the flu also didn't help. There is an active community/ArenaNet localization project happening in the Feedback space as we speak. You may or may not have noticed ilr, that Linsey has not commented on most of the stuff on her own page this month either... she just doesn't have time to do it all. -- Wyn talk 01:12, 1 October 2009 (UTC)

I haven't told anyone what to think or what to expect. I'm confident they'll figure it out on their own. :D --ilr 04:18, 1 October 2009 (UTC)

Thank you Regina, not the answer I was hoping for but at least I know not to hold my breath now. And Wyn, there's a big difference between community and Anet activity, I never doubted the former but it's the later that actually matter. - Kherec 08:19, 1 October 2009 (UTC)

Not sure what your point is Kherec, Jason has been very actively involved in the Chinese localization project. -- Wyn talk 08:21, 1 October 2009 (UTC)

My point Wyn was simply that the community can be as active as it wants, nothing would ever happen unless Anet is active as well. And yes, in some areas they are, others not. But as Regina (and the faq) has stated, it's of their own volition.

Just a shame actual bug reports are trivialized to the point where they only have to look at it if they want, on their spare time nonetheless. I have the utmost respect for those who do take the time out of their personal life to help us, but with a setup like that, it's hardly realistic to expect anything.
- Kherec 09:07, 1 October 2009 (UTC)

I think you have the wrong idea here Kherec, the QA team also actively use the bug reporting pages, they always have. Whether those bugs get fixed, and when, however often relies on the time schedule of the design team, and Joe. This, and this, show clearly that QA are using the pages (Leah Rivera and David Wilson). The only part of the feedback area that has not seen much commentary from Anet are the suggestions which, as has been pointed out numerous times, in numerous places, is a much more time consuming process, though according to conversations I've had with Linsey, she has been reading a large number of them, she just hasn't had the time to properly comment. -- Wyn talk 09:38, 1 October 2009 (UTC)

> The only part of the feedback area that has not seen much commentary from Anet are the suggestions

As I said, some parts do get some activity. The pages for Quest and Miscelanous bug report have been void of comments from Anet since they were created a month ago.

Again, I don't claim all feedback isn't received, I'm just saying some parts are and it's a shame Anet leaves it up to their employees to respond and fix bugs on their spare time, which I'm sure they have precious little of to begin with.

- Kherec 10:13, 1 October 2009 (UTC)

Well, once again, I think you are misrepresenting this, as they don't "fix bugs on their own time", they simply respond to the bug reports on their own time. The actual fixing is added to the normal work schedule. Though obviously some bugs are going to be given a higher priority than others, I mean, if it's something relatively trivial that can be worked around, it's not going to get the same attention as something that potentially breaks the game. -- Wyn talk 10:18, 1 October 2009 (UTC)

You honestly think they read it, fix it, and not bother to respond or mark it fixed? Fine, you're right, I'm wrong. The reported bugs that still exist are just a figment of my imagination.

- Kherec 10:34, 1 October 2009 (UTC)

Fixing bug > telling community bug will get fixed. —Jette 10:37, 1 October 2009 (UTC)

Well, in this case I must agree with Jette. I'd rather read a "We did this yesterday" than a "we will do this eventually". MithTalk 20:00, 1 October 2009 (UTC)

Guild Wars 2 suggestions

Hi (again) Regina, I would like to ask a question about this twitter entry: does that mean Arena Net still cannot legally take GW2 suggestions from the Feedback space? Erasculio 12:07, 3 October 2009 (UTC)

If that is the case, we might as well, just eliminate the entire GW2 section from the namespace. -- Wyn talk 15:00, 3 October 2009 (UTC)

Excuse me for being cynical, but I'd bet what that means is that Regina didn't know there was a feedback space for GW2 within there. Shows how much she in particular is reading the player suggestions. -- FreedomBound 15:04, 3 October 2009 (UTC)

Well, considering Regina is NOT part of the design team, her reading the suggestions isn't really an important point is it Freedom... -- Wyn talk 17:48, 3 October 2009 (UTC)

You're definitely right about that since the front-man for GW2 design is Flannum who is worlds apart from the current Live team in terms of approach and "scope". But We have yet to see any evidence that he even knows these Wikis exist. ...Then there's Izzy who's concerned with the skill particulars... which means most of us who've submitted skill suggestions have just as good a chance of being completely ignored out of his spite as we do out of the neutrality of Flannum's absence. Woo, Go Us! --ilr 19:56, 3 October 2009 (UTC)

She's the community liason, Wyn, the community provides feedback, the least she could have done is gone to the main feedback page and noticed that there was a GW2 logo! Not to mention that it's one of her FAQ. -- FreedomBound 21:09, 3 October 2009 (UTC)

Oh, for the love of ... -.- "At the moment there is no place where we can legally take GW2 suggestions." I'm sorry about the following but: What. The. Fuck?! ~~000.00.00.00~~ 21:35, 3 October 2009 (UTC)

this confirms my conspiracy that anet wanted the feed back name space just to get people of the anet staffs user pages. and put them on a page that they will never read / care about.- Zesbeer 21:41, 3 October 2009 (UTC)

"Your" Theory? Misery predicted it in clearer terms than you have, earlier this Spring... --ilr 22:42, 3 October 2009 (UTC)

sorry i don't care / follow misery.- Zesbeer 22:29, 4 October 2009 (UTC)

Me either, ...I just believe it's important to give credit where it's due... especially in light of this latest Anet pooch-screwing --ilr 23:36, 4 October 2009 (UTC)

eh i didnt know that she made said prediction so eh /dontcare, how am i supost to know that 1 and 2 cant give credit were its due if i have no idea that she came up with the same idea. i made up that assumtion when i first heard about the licneing issues and the feedback namespace i just didn't type it out, or share it with anyone. - Zesbeer 01:08, 5 October 2009 (UTC)

My understanding is that some people in the community did not feel that it was appropriate for the GW2 suggestions to live in the GW1 wiki, therefore at some point, when the GW2 wiki was established enough for organization to that end to take place, there might be an initiative to discuss moving GW2 suggestions on a wiki dedicated to GW2. I probably should not have over-thought the original question, to that extent. --Regina Buenaobra 20:59, 5 October 2009 (UTC)

It is true that eventually, we hope to move the GW2 suggestions to the GW2 Wiki, however, until that point in time, it's my understanding (and why we set it up the way we did) that we would host the GW2 suggestions/wish lists here. At this point however, there is still the licensing issues with the GW2 wiki that we had here until the creation of the Feedback namespace. I guess the question is... your tweet indicated that this is not a "legally" acceptable place to host GW2 sugguestions, is that true? -- Wyn talk 05:16, 6 October 2009 (UTC)

A repeat since it wasn't really answered in the first place

Can the GW2 dev team LEGALLY accept the suggestions (I know they will not comment on them) that the community is providing in the Feedback namespace? Your tweet that was referenced in the already archived topic indicates it's not a legal venue for GW2 suggestions, and you really didn't answer the question. If in fact it is NOT a legal venue for GW2 suggestions, I would like to start the process of removing it as being non productive in it's stated purpose. -- Wyn talk 06:36, 13 October 2009 (UTC)

Well she has said that everything she says is double checked and that it's Arenanet saying it not her, so it's a very good assumption that when she said there "no place where we can legally take GW2 suggestions" that there is no legal place to take Guild Wars 2 suggestions. ~~000.00.00.00~~ 07:28, 13 October 2009 (UTC)

Then what was the whole point of the GW2 section of the feedback space? If they can't comment on them and use them, what's the point to having it? --Nathe 12:54, 13 October 2009 (UTC)

That's why Wyn is asking for it to be removed C4K3 Talk 12:58, 13 October 2009 (UTC)

http://www.guildwars2guru.com/forum/showpost.php?p=57065&postcount=19 <-- Regina's response Inde 14:05, 13 October 2009 (UTC)

ugh why dose anet insist on commenting on guru such a shitty forum i wish they would respond on here instead or other better guild wars related forums.- Zesbeer 20:05, 13 October 2009 (UTC)

Bottom line: suggestions for GW1 and GW2 can legally be taken on the Feedback name space on the official wiki.

Marking this answered then... But everyone needs to keep in mind that just because they CAN be taken, doesn't mean they actually will as the current GW2 dev "traceable presence" is somewhere between Bigfoot/Yetis and Chewbacca --ilr 22:00, 13 October 2009 (UTC)

I agree with Zesbeer. What this has to do with Guru? And why they don't post it here? - J.P.Talk 13:29, 14 October 2009 (UTC)

Yes, we can take GW2 suggestions on the new feedback namespace. Currently, members of the Live Team and a few other developers who are active on the wiki check the suggestion pages. Because the Live Team has been so busy preparing for upcoming game updates, they've found it difficult to devote as much time as they would like to reading suggestions. Linsey has taken the time to read suggestions on the feedback namespace, but she doesn't have much time to comment at all. These workload constraints will also likely be similar for other developers, depending on what they're working on, and what deadlines they have coming up. To address wiki users' concerns about developers reading suggestions, we had a meeting this week to come up some ideas on how to encourage more developers to read the feedback space, and we're hoping to get more at the company developers reading the suggestions. --Regina Buenaobra 21:16, 16 October 2009 (UTC)

Thank you for clarifying that Regina. Your answer is appreciated. -- Wyn talk 22:03, 16 October 2009 (UTC)

It's almost completely irrelevant and unimportant that they read the suggestions and even less advised that they actually comment on them. However it IS kind of important that they atleast read and maybe even comment on the Reported Bugs design flaws and game-update Feedback since those areas have a lot less to do with feature-creep and a lot more to do with real problems that were overlooked or weren't addressed properly... --ilr 00:04, 17 October 2009 (UTC)

The QA team actively monitor and comment on all the bug reporting pages. They always have. That is NOT the devs responsibility. -- Wyn talk 00:07, 17 October 2009 (UTC)

There, is that better? Also: In two weeks or less (or after the event), we should be receiving a list of formal changes for the next bi-monthly update that the Test Krewe will be busy with, and we were told that the feedback on it would be monitored. ...feedback both from the Krewe, and the rest of the community. Should that now be ignored by the Devs as well? --ilr 02:26, 17 October 2009 (UTC)

No, but that is also not going to be placed on the bug reporting pages, but on it's own page. -- Wyn talk 02:36, 17 October 2009 (UTC)

d000000000mmm!!1! --ilr 03:18, 17 October 2009 (UTC)